ZAKAT MANAGEMENT IN MAINTAINING PUBLIC TRUST ANALYSIS OF COMMUNICATION MANAGEMENT OF MEDAN'S DHUAFA WALLET

Abstract

Dompet Dhuafa Zakat Collection Institution is one of the zakat institutions owned by the Indonesian people which not only operates...Not only in the field of Zakat, Infaq, Sedekah, and Waqf (ZISWAF), but also operates in the humanitarian sector, including poverty, education, and social issues. In the context of zakat management, one of the things that must be maintained is the credibility and accountability of zakat management institutions. We must avoid public distrust due to errors and violations in zakat management. In general, zakat distribution can also help alleviate poverty. Public financial institutions such as BAZ and LAZ, as non-profit financial institutions, play a crucial role in managing zakat funds. Therefore, providing quality service to customers can be a form of social service that is no less beneficial than ritual worship.